Ricky Jandrew - 01.01.2020
I have been with Sungas Oil for at least 6 to 7 years since they came into the area, They used to e=be a very good company until Seperior oil took over, Since this time they decided to send there bills not through the normal mail but by e-mail with no notice at all to us, I am on e-mail all day at work and not knowing they started sending by e-mail we had our first late payment applied to our account in 7 years, we paid the late fee but voiced our frustration with your company, While I was talking to the representative on the phone I asked to set up a budget number for our Fuel oil and Propane for the year. I was told by the representative someone would call me back with the budget numbers. It has been 4 months and still I have no budget number and are paying the highest price of fuel oil I had in a long time. I have been auto fill up since being with Phelps Sungas. Last night December 31 we got home around 1:am in the morning to find we had no heat due to running out of fuel oil that day, The house was down to 58 degrees, I used floor heaters through the night to heat our bedroom just to stay warm through the night, I called at 7:45 this morning to put in an emergency call to get fuel oil delivered do to Phelps Sungas inefficiency to deliver it on the Auto fill up. It is now 11:00 AM in the morning and still have not heard from anyone on when we will be getting delivery today. If these issues are going to continue I will not waste another minute and start looking for another company to provide our needs.