Marianna - 18.01.2016
le 10.01.2015 j'ai fait le plein a cette station NB00699 Nivelles. Environ 6 l de diesel. Le paiement a ete possible seulement avec la carte de credit. La station Total a bloquE sur mon compte deux fois 125 Euros. C'est a dire 250 Euros qui restent toujours en reserve.. Ma banque me dit qu'elle ne peut rien faire. C'est Total Nivelles qui doit debloquer la reserve. Je crois que 250 Euros c'est largement exagerE comme garantie et qu'une semaine est un peu trop. Merci de biem vouloir debloquer les 250 Euros le plus vite possible

CHRISTOS PARAVALOS ATHENS GREECE - 11.12.2014
TO THE PERSON IN CHARGE:

I HEREBY APPLY TO COMPLAIN FOR A CHARGING THAT I HAVE BEEN SUBJECTED TO AT A TOTAL FUEL STATION IN BELGIUM, ON MY WAY TO CHARLEROI AIRPORT ON DEC 10th .
I STOPPED AT NIVELLE STATION (000698) TO FILL THE TANK OF MY RENTED CAR AT 0630 AM.
I USED MY CREDIT CARD (MASTERCARD) TO PAY AT THE AUTOMATIC PUMP MACHINE AND I WAS CHARGED WITH THE TOTAL AMOUNT OF 40,00 EUROS WHICH WAS CORRESPONDING TO THE TRUE QUANTITY OF GASOLINE THAT I HAD AQUIRED.
IMMEDIATELY MY BANK ACKNOWLEDGED (BY SMS) THE CREDIT OF 40 EUROS WHICH I HAD ACCEPTED AND PRINTED THE RECEIPT FROM THE AUTOMATIC MACHINE ACCORDINGLY.
HOWEVER, AT THE SAME TIME I RECEIVED A SECOND SMS FROM MY BANK INDICATING THAT I WAS CHARGED WITH THE AMOUNT OF 125,00 EUROS (???).
HAVING APPLIED TO THE STUFF AT THE TOTAL FUEL STATION (NON SPEAKING ADEQUATE ENGLISH) I WAS TOLD THAT THIS AMOUNT WAS CHARGED AT MY CARD AS PROVISION IN ADVANCE (WHY?) AND THAT IT WOULD BE RETURNED AFTERWARDS.
I HAD NO TIME TO SPARE IN ORDER TO REACH AT THE AIRPORT ON TIME TO DELIVER MY CAR AND PROCEED TO CHECK-IN, THEREFORE I HAD TO LEAVE THE STATION AND CONTINUE, ALTHOUGH I HAD SERIOUS DOUBTS ABOUT THE WHOLE INCIDENT.
I AM ASKING YOU TO INVESTIGATE THE MATTER AND KINDLY ADVISE IF THIS CHARGING IS REALLY A PROVISION FOR YOUR COMPANIE’S COVERAGE OVER THE USE OF CREDIT CARDS. AND IF SO, PLEASE TAKE INTO ACCOUNT MY STRONGEST PROTEST BECAUSE A CREDIT CARD WHICH HAS A TOP LIMIT IS ALWAYS A USEFUL AND NECESSARY ASSET IN THE HANDS OF A TOURIST OR A TRAVELER IN GENERAL.
I CANNOT ACCEPT THIS SURCHARGE AND I WILL PROCEED TO ANY LEGAL MEASURES AGAINST ANY KIND OF E-LEGAL CHARGING TO MY CREDIT CARD, EVEN FOR A SMALL AMOUNT SUCH AS 125,00 EUROS AS LONG AS I WAS NOT AWARE OF SUCH A POLICY FROM YOUR COMPANIE’S SIDE IN ORDER FOR SOMEONE TO BE ABLE TO USE THIS METHOD OF PAYMENT AT YOUR STATIONS.

AWAITING FOR YOUR SOONEST ANSWER
CHRISTOS PARAVALOS (CAA GREECE)
GALAXIDIOU 16
VARI
166 72
ATHENS GREECE
TEL.NR. 0030 6944897019